Compare·Lucky Orange

Live views and chat, but no retention.

Lucky Orange lets you watch a visitor live and start a chat before they leave, with recordings and heatmaps on every plan. It has no retention or path report, and it does not report on AI crawlers.

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What Lucky Orange is

A website tool built around session recordings and dynamic heatmaps, with live chat and surveys for talking to visitors.

Licence: Proprietary
Hosting: Their cloud, in the US
Best at: Watching a visitor live and starting a chat with them while they are still on the page.

Where Lucky Orange wins.

If one of these is a must-have for you, go with them.

Dynamic heatmaps

Lucky Orange records sessions and draws heatmaps that keep working on menus and pop-ups. Our replay comes with the Growth plan, and we draw no heatmaps of any kind.

Talk to visitors on the page

Live chat and surveys reach visitors while they browse, and each chat sits on the visitor’s profile next to their recordings. Nothing of ours ever appears on your page.

Frustration flagged for you

Signs like rage clicks are flagged on their own, and a Frustrated Visitors segment groups the people who hit them. Our replays mark rage clicks inside each recording you open, but nothing gathers the visitors who hit them.

At home in Shopify

Lucky Orange runs inside the Shopify admin and is certified Built for Shopify. For a Shopify store, it sits where you already work.

Where Spreelytics wins.

Every line here is a page in the product today.

Retention and journeys

Retention shows whether a segment keeps coming back, week after week. Journeys draw the routes people take through your pages. Lucky Orange groups visitors into segments, but it has no retention or path report.

Payments, not set values

Lucky Orange gives a conversion event a value you choose, or uses the Shopify order total. We read each payment from Stripe, Paddle, Polar or Lemon Squeezy and credit it to the channels that earned it, last-touch or linear.

A free plan with room in it

Our Free plan takes 100k events a month, forever, with every feature except session replay and the AI assistant. Lucky Orange’s free plan stops tracking after 100 sessions a month.

Crawlers and your own agent

We count AI crawlers on your server, and your agent can query and build through our MCP server. Lucky Orange leaves bots for you to spot in its visitor table and block by hand.

Side by side.

We leave prices out because Lucky Orange can change theirs at any time. Ours are on the pricing page.

Spreelytics compared with Lucky Orange, feature by feature
Feature	Spreelytics	Lucky Orange
Free tier	100k events / month, 13 months of data	100 sessions a month, 1 site
Data sampling	Never sampled	Every session, up to a cap
Cookies	One first-party cookie, or cookieless	First-party cookies
Open source	Not included	Not included
Self-hosting	Not included	Not included
Funnels	Included	Included
Retention and cohorts	Included	Segments, no retention report
Path analysis / journeys	Included	Not included
Person-level timelines	Included	Included
Revenue attribution you control	Last-touch or linear	Value per conversion event
AI crawler and bot traffic	Included	Not included
MCP access for AI agents	Included	Not included
Session replay	On Growth	Included
Feature flags and experiments	Not included	Not included

Moving over.

Every one of these starts by leaving Lucky Orange running.

Keep Lucky Orange for chat and heatmaps

Its script stays where it is. Live chat and heatmaps carry on while our numbers collect beside it.

Add the snippet

One script tag next to theirs. Pageviews and campaigns arrive with nothing to name first.

Bring over your conversion events

A Lucky Orange event becomes a page or an event here, and naming it makes it a goal. Put goals in order and you have a funnel.

Pass the visitor id at checkout

Connect your payment provider and add the visitor id to the checkout metadata. Each sale then shows the channel that earned it.

FAQ

Switching from Lucky Orange.

What people ask before they switch.

Can Spreelytics chat with my visitors?

No. We have no live chat and no on-page surveys. Lucky Orange has both, and it keeps each chat on the visitor’s profile next to their recordings.

If your team sells or gives support through chat, keep Lucky Orange for that and add us for the numbers.

Does Spreelytics record sessions or draw heatmaps?

We record sessions on the Growth plan, and a visit still in progress can be watched live. Each recording plays with its page views, clicks and rage clicks listed beside it. We draw no heatmaps.

Both tools have visitor profiles. What is different?

Both of us keep one profile per visitor, and both can join it to a known person when you call identify. Theirs is built for watching that visitor and talking to them.

Ours is built for counting. Each profile lists every event in order, with revenue on a buyer’s timeline. The same people then feed your funnels and retention reports.

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Free up to 100k events a month · no credit card